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Our FAQ

Booking & Payment Questions

Contact us directly at +52 2293 3124 06, via WhatsApp, or through our website contact form. Our concierge team will help you select the perfect villa, check availability for your dates, and guide you through the simple booking process. We require a 50% deposit to secure your reservation, with the remaining balance due 30 days before your arrival.

Yes, we strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, medical emergencies, and trip interruption. We can recommend trusted providers who specialize in luxury vacation coverage.

Travel & Arrival Questions

Los Cabos International Airport (SJD) is 20-40 minutes from most of our villas, depending on location. Pedregal and Cabo San Lucas villas are typically 30-35 minutes, while Corridor properties may be 20-25 minutes. San José del Cabo villas are closest at 15-20 minutes. We offer private airport transfers for all guests.

Yes, all international visitors need a valid passport. U.S. and Canadian citizens do not need a visa for stays under 180 days. You'll receive a tourist card (FMM) upon arrival which must be kept safe and returned when departing Mexico.

Villa Amenities & Features Questions

Most of our villas have heated pools, though it's rarely necessary given Los Cabos' warm climate. Pool heating is typically included November-March and available upon request other months. Please specify if pool heating is important to you when booking.

Yes, daily housekeeping is included with all villa rentals. Our team will clean the villa, change linens and towels, and tidy common areas each morning (or at your preferred time). For extended stays, we can arrange more frequent service if desired.

Food & Dining Questions

Absolutely! Private chef service is one of our most popular add-ons. Chefs can prepare breakfast, lunch, and dinner in your villa using fresh local ingredients. You'll work directly with the chef to plan menus based on your preferences, dietary restrictions, and occasion. Pricing starts at $45 per person.

Yes, we strongly recommend purchasing comprehensive travel insurance that covers trip cancellation, medical emergencies, and trip interruption. We can recommend trusted providers who specialize in luxury vacation coverage.

Experiences & Activities Questions

Whale watching season in Los Cabos runs from mid-December through mid-April, with peak viewing in January-March. During these months, you can see humpback whales, gray whales, and sometimes even blue whales. We arrange private yacht charters specifically for whale watching with experienced captains who know the best viewing spots.

Yes! Los Cabos is home to world-class courses designed by legends like Jack Nicklaus and Tiger Woods. We can arrange tee times at Cabo del Sol, Querencia, Diamante, and other premier courses. Many offer special rates for villa guests. Transportation to/from courses can also be arranged.

Safety & Security Questions

Yes, Los Cabos is one of Mexico's safest tourist destinations with very low crime rates in tourist areas. The area has heavy security presence and is prioritized by local government for tourist safety. Our villas are in gated communities with 24/7 security. That said, we always recommend common sense precautions as you would anywhere.

Our concierge team is available 24/7 for emergencies. You'll receive emergency contact numbers upon arrival. We have relationships with local hospitals, doctors, and emergency services and can coordinate any necessary assistance immediately. All villas are equipped with first aid kits and emergency information.

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Still Have Questions?

Our concierge team is here to help. Contact us anytime with questions about villas, availability, or planning your Los Cabos vacation.

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